Shipping Policy

Welcome to The Terra France – your trusted destination for elegant and trendy women’s western dresses. We aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your purchases.

Order Processing

• All orders are processed within 3–5 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order has been shipped, you will receive an email or SMS confirmation with your tracking details.

Shipping Time

• Domestic Orders (India): Delivery takes 3–5 business days after dispatch.
• Delivery times may vary due to factors beyond our control (weather, customs delays, courier issues).

Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

3. Shipping Charges

• Free Shipping is available for all the orders.
• Tax is inclusive on all the products.

4. Tracking Your Order

• Once your package is shipped, you’ll receive a tracking number via email.
• You can track your order directly on the courier’s website using this number.

5. Customs and Duties

• For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
• The Terra France is not liable for any delays or charges caused by customs processes in your country.

Address Information

• Please ensure that your shipping address and contact details are correct at checkout.
• The Terra France is not responsible for delays or losses caused by incorrect or incomplete address details.

7. Delays or Lost Packages

• While we ensure timely delivery, unforeseen issues with shipping partners can sometimes occur.
• If your package is delayed or lost, please contact us at support@theterrafrance.com with your order details.
• We will coordinate with our logistics partner to resolve the issue promptly.